Frequently Asked Questions (FAQ)

1. Do I need an account to place an order?

No, you can check out as a guest. However, creating an account with pulsethreadss offers several stylish benefits:

• Faster Checkout: Save your shipping and billing details for seamless future shopping.

• Order Tracking: Easily view your real-time order status and full purchase history.

• Exclusive Access: Be the first to receive updates on our latest fashion drops, seasonal collections, and special promotions.

2. What payment methods do you accept?

We accept all major credit cards, including VISA, Mastercard, Discover, and AMEX. We also support secure, one-click payments via PayPal.

3. How secure is my online order?

Your security is our top priority. When you shop at pulsethreadss, your sensitive information is entered into an SSL-secured web page. Your data is encrypted and sent directly to our credit card provider's network for authorization. We do not store any credit card information on our servers.

4. Are there any exchange rate fees?

All transactions at pulsethreadss are processed in US Dollars (USD). If your credit card is issued in another currency, the total will be calculated based on the daily exchange rate provided by your card issuer on the date the transaction is processed.

5. How should I enter my shipping address?

To ensure accurate delivery, please enter all information using English characters only. If your address contains non-English letters, please use the closest English equivalent (e.g., change "ç" to "c").

6. Can I change my shipping address after placing an order?

Please review your details carefully during checkout. We are unable to revise your shipping address once the order has been processed or shipped. We recommend using a permanent residential address to avoid any delivery delays.

7. How long does shipping take and how can I track my package?

Delivery times vary depending on your location. Once your order is dispatched, we will send you a shipping confirmation email containing your tracking number and a link to the tracking website. Please note that pulsethreadss is not responsible for delays caused by local customs departments.

8. What should I do if items are missing from my order?

If you receive your package and find an item is missing, please contact us immediately at Service@pulsethreadss.com.

Still have questions?

We’re here to help you find your perfect fit! Please reach out to our support team directly at:

📧 Email: Service@pulsethreadss.com

🕒 Response Time: Within 24 hours (Monday – Friday)